Refund and Returns Policy
We do our very best to get you your parcel as fast as we can.
If you live in a main city, we will be able to deliver to your door within 5-7 working days.
Once we have sent your parcel we will email you with a confirmation, along with the courier details and tracking number.
Every day we strive to provide affordably luxurious products that our customers will love. If you are not entirely satisfied with your purchase, simply email:
Please note that our return / exchange period is 14 days from the date of delivery.
Your item must be in the same condition as when you received it, unused, with tags, and in its original packing to be eligible for a return.
Once we’ve received and inspected your return, we’ll let you know whether your refund has been accepted.
A refund will be done in the form of a voucher or gift card.
Exceptions / non-returnable items:
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
1.1 COLLECTION SERVICE:
We offer a collection service where we can send a courier to collect the item/s from you. There is a charge of R150 for this service from most areas.
Refund option: If you would like to use our collection service – we will deduct R150 off your refund to cover the courier collection.
Exchange option: If you would like an exchange for something else, we do ask that you EFT the R150 (And the difference if the exchanging item is more expensive)
For your and our peace of mind, we offer a Payfast as our payment option. We can all do without fraud, therefore we’re working hard to keep your money safe and your personal information safe!
PayFast is committed to keeping our customers and all sensitive information secure. They have a multitude of automated and manual checks in place to protect both buyers and sellers from fraudulent transactions. Online retail has a fraud rate between 1 and 2% of all transactions. Through effective controls, PayFast’s is currently below 0,2% and still going down.
PASTFAST are: PCI-DSS Level 1 Compliant, USE Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available. All sensitive info is encrypted within their database. 3D Secure is in place for all credit card transactions. Two-factor authentication is available to restrict access to your PayFast account. Payfast use BIN/IIN validation to check for card-issuing bank locations and merchants can choose to enable/disable payments from certain countries.
Payments and card details are automatically checked against large online databases of blacklisted details. All suspicious transactions are manually reviewed by our stellar Support Team. 3D Secure – 3D Secure is an extra layer of security in using your credit card for online transactions. Sellers are asked to enter their 3D Secure password or one time PIN –which they register with their bank– to authenticate that they are the actual cardholder. Buyers would need to activate 3D Secure on their card via their bank (if they haven’t already done so).